--- title: "wacrm vs Kommo: an honest open-source alternative comparison" description: "Kommo is a polished, multichannel sales CRM billed per user per month with a 6-month minimum. wacrm is a free, open-source, self-hosted WhatsApp CRM with no per-seat cost. Here is an honest, side-by-side comparison to help you pick the right one." canonical: https://wacrm.tech/blog/wacrm-vs-kommo datePublished: 2026-07-01 dateModified: 2026-07-01 author: "Arnas Donauskas" license: "content © wacrm; product is MIT-licensed" --- # wacrm vs Kommo: an honest open-source alternative comparison Kommo (formerly amoCRM) is one of the best-known WhatsApp sales CRMs, especially across Latin America. It's polished, multichannel, and quick to switch on. So why do teams go looking for a Kommo alternative? Usually one of three reasons: the **per-user pricing** adds up, they want to **own their data** instead of renting a seat on someone's cloud, or they want to **customise the CRM** itself rather than live inside a closed product. wacrm answers all three — it's a free, open-source, self-hosted WhatsApp CRM. But it isn't the right pick for everyone, and this comparison is written to help you decide, not to pretend one tool wins every row. Here's the honest version. ## TL;DR — which should you pick? - **Pick wacrm** if WhatsApp is your channel, you want no per-seat pricing, and you value owning your data and code (MIT, self-hosted). Best for lean teams, agencies who rebrand per client, and anyone comfortable with a one-time deploy. - **Pick Kommo** if you need several channels (Instagram, Telegram, email) in one inbox today, want a fully managed product with support and a mobile app, and would rather pay per seat than run any infrastructure. ## wacrm vs Kommo at a glance | | wacrm | Kommo | | --- | --- | --- | | **Pricing model** | Free (MIT); pay only hosting + Meta API | Per user / month | | **Indicative cost** | **$0 software, no per-seat** | ~$15 / $25 / $45 per user/mo | | **Minimum commitment** | None | 6-month minimum subscription | | **Hosting** | Self-hosted (your infra) | Vendor cloud | | **Data ownership** | You (your Supabase project) | Kommo cloud | | **Source code** | **Open source (MIT)** | Proprietary | | **Channels** | WhatsApp (focused) | WhatsApp, IG, Messenger, Telegram, email | | **Shared inbox** | Yes | Yes | | **Sales pipelines** | Yes (kanban) | Yes (kanban) | | **No-code automations** | Yes (all tiers) | Salesbot on Advanced+ | | **Broadcasts** | Yes | Advanced+ | | **Customisation** | Full — fork and edit the code | Config + marketplace | | **Managed support / mobile app** | Community / self-run | Yes | Pricing and tier limits change often — check each vendor's current plans before you commit. Meta's WhatsApp Business API messaging cost applies to **both** and is billed by Meta, not the CRM. > Comparing support-focused tools too? See our > [wacrm vs Trengo](https://wacrm.tech/blog/wacrm-vs-trengo), [wacrm vs respond.io](https://wacrm.tech/blog/wacrm-vs-respond-io), and [wacrm vs WATI](https://wacrm.tech/blog/wacrm-vs-wati) comparison. ## Why teams look for a Kommo alternative **Per-seat pricing scales with your team, not your usage.** Kommo is billed per user per month, and the automation most teams actually want — Salesbot and broadcasting — starts on the Advanced tier (around $25/user). A five-person team there is roughly $125/month before Meta's messaging cost, and Kommo asks for a **6-month minimum** commitment up front. Every new agent is another recurring line item. **Your data lives on their cloud.** With a hosted CRM, your contacts and conversation history sit on the vendor's infrastructure under their terms and their retention. For some teams that's fine; for others — agencies, regulated businesses, anyone who wants portability — it's a dealbreaker. **You can configure it, but you can't change it.** Kommo has a marketplace and settings, but it's a closed product. You can't alter how a feature works, remove what you don't need, or ship it under your own brand. ## wacrm vs Kommo, feature by feature ### Pricing and commitment wacrm is MIT-licensed: no license fee, **no per-seat charge**, no minimum term. Adding your sixth or sixtieth teammate costs nothing on the software side. You pay for hosting (modest — it runs comfortably on [Hostinger Managed Node.js Hosting](https://wacrm.tech/docs/deployment-hostinger)) and for Meta's API messaging, which is identical on Kommo. Kommo's strength here is predictability and zero ops; its cost is the recurring per-user bill. ### Data ownership and hosting wacrm stores everything in **your own [Supabase](https://wacrm.tech/docs/supabase-setup) project** — contacts, conversations, deals, automation logs — so there's no lock-in and you can export anytime. The trade-off is that you run it: a one-time deploy and the occasional update. Kommo removes that operational burden entirely by hosting it for you, at the cost of your data living on their cloud. ### Channels This is Kommo's clearest win. It unifies WhatsApp, Instagram, Facebook Messenger, Telegram, and email in one inbox. **wacrm is WhatsApp-focused** — it does WhatsApp thoroughly (shared inbox, templates, reactions, quote-replies) but does not currently pull in other channels. If multichannel is a hard requirement today, Kommo fits better. ### Automations Both offer no-code, visual automations. In wacrm, [automations](https://wacrm.tech/docs/automations) and [broadcasts](https://wacrm.tech/docs/broadcasts) are available without a pricing tier gating them. In Kommo, Salesbot and broadcasting begin on the Advanced plan. Kommo layers in more AI tooling on higher tiers; wacrm keeps automations straightforward and free. ### Customisation Because wacrm is open source, you can fork it, change how anything works, strip features you don't need, and **ship it under your own brand** — which is why agencies like it as a per-client CRM. Kommo offers configuration and a marketplace of add-ons, but you're working within a closed product. ## Where Kommo is still the better choice An honest comparison names the cases where the competitor wins: - **You need true multichannel now** — Instagram, Telegram, Messenger, and email in one inbox. wacrm doesn't do this yet. - **You want zero infrastructure** — no deploy, no updates, a managed product with a support team and a polished mobile app. - **You rely on an established marketplace** of prebuilt integrations and a large template/partner ecosystem. - **You're deep in a region where Kommo is entrenched** and your team already knows it. If those describe you, Kommo is a reasonable choice and wacrm won't change your mind. wacrm is for the team that wants WhatsApp done well, without a per-seat bill, on infrastructure and code they control. ## Migrating from Kommo to wacrm If you decide to switch, the path is short: 1. **Export your contacts from Kommo** as a CSV. 2. **Fork and deploy wacrm** — see [Getting started](https://wacrm.tech/docs/getting-started) and [Deploy on Hostinger](https://wacrm.tech/docs/deployment-hostinger). 3. **Import the CSV** into wacrm's [contact hub](https://wacrm.tech/docs/contacts). 4. **Rebuild your pipeline stages** — a few minutes in the [pipelines](https://wacrm.tech/docs/pipelines) view — and connect your [WhatsApp Business API](https://wacrm.tech/docs/whatsapp-setup) number. Note the honest limit: historical chat transcripts and pipeline history don't transfer automatically between two different systems. You carry your contacts and start fresh on conversations — which, for most teams making the move, is an acceptable one-time cost to drop the per-seat bill and own their data.