Who builds wacrm

The maintainer

Why it is open source and self-hosted

A CRM holds your customer relationships. Renting that from a vendor means their pricing, their retention policy, and their decision about whether your workflow still fits the roadmap. wacrm is MIT-licensed so you can fork it, rebrand it, and run it on your own infrastructure with your own Supabase project. There is no per-seat fee, because there is no seat to sell.

It is built on the official WhatsApp Business API rather than WhatsApp Web emulation. That choice costs some convenience — you need an approved number from Meta or a BSP — and it is the only way to run a business number without risking a ban.

How this project is funded

The software is free and there is no paid tier, so it is worth being direct about the money. Links to Hostinger on this site are referral links: if you deploy there, the project may earn a commission at no extra cost to you. wacrm runs on any Node.js host, and nothing in the docs depends on using Hostinger.

You will also find guides here that compare wacrm against commercial tools. Those are written to be useful rather than flattering — each one has a section on where the competitor is the better choice, and the open-source roundup says plainly when a rival project is the closer fit.

How the guides are researched

• Competitor facts come from primary sources. Pricing, plan limits, and features are taken from the vendor's own pricing page or docs, and re-checked when a guide is revised.
• Statistics are attributed or dropped. Where a number is an industry benchmark rather than something we measured, the guide says so. Unsourced viral stats get removed rather than repeated.
• Limitations are stated. wacrm is not multi-tenant, has no native Shopify app, and is not a formal help desk. The guides say all three, because a comparison that hides them is not worth reading.
• Revisions are dated. Updated guides show when they were last revised and what changed, not just an original publish date.